Immediate need for a talented Customer Service Advocate I. This is a 03+months contract opportunity with long-term potential and is located in Honolulu,HI(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-51082
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process.
- https://hire.glider.ai/connect/92943939
- Walk me through the day-to-day responsibilities of this role and a description of the project (Outside of Workday JD):
- Respond to member/provider calls .
- Describe the performance expectations/metrics for this individual and their team:
- AHT, ACW, FCR, CSAT, Adherence conformance .
- What makes your team/department/culture special that you would like candidates to know? .
- Remote work with minimal supervision with optimal productivity.
Key Requirements and Technology Experience:
- Key Skills: Telephony soft skills/reliable internet connection.
- Call Center Representative experience.
- Customer service skills / Computer literate.
- Microsoft Office is required.
- Team player skills.
- Remote work experience.
- Health plans experience.
- High school diploma/GED.
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
